Returns and refunds


We want you to be satisfied with your purchase and we stand by the quality of our products. Unless there is a manufacturing fault or defective materials, it is at In Ores discretion to offer refunds or credits.


No refunds will be given if you simply change your mind so please choose carefully.


No exchanges or refunds will be given to goods especially ordered, goods on sale or on layby items commissioned by the customer.


No exchanges or refunds will be given if the customer has damaged the items, this includes inadequate packing when returning the items.


If you are not satisfied, please phone Megan Young on 027 22997078 or email to inore@xtra.co.nz within 4 days of receiving the item, to discuss the issue and arrange an exchange.
Unless there is a legitimate fault returns will be at  your own expense.

You will be required to return the item in the condition and packaging it was sent within 10 days of receiving the item. Any exchange or refunds will be at the discretion of In Ore.  Include contact details for yourself and the reason for the return.
Returns are to be sent by signature required CourierPost and addressed to
Megan Young
In Ore
P O Box 2074
Kuripuni
Masterton  5842